PROUD

Patient First

We place the patient at the centre of all of our decisions, this is our first value and our most important. If we remember nothing else “Patient First” is a fantastic guide to behaviour. If in doubt think of what is right for the patient!

Respect

To be truly empathetic and supportive of one another required us to take time to listen and learn from one another to value diversity in opinion and culture and to see these things as a strength

Openness

As a NHS provider we need to show an open candid culture, we share our learning and are honest about our challenges. We encourage our people to come forward when mistakes have been made and thank them for their honesty and providing us with the opportunity to address issues and correct errors made.

Unity

If we work as individuals we massively limit the good we can do and what we can achieve. For the safety of our crew and patients and to achieve great care we need to work together and support one another.

Determination

Working in secure patient transport is not easy and doing what is right requires tenacity and bravery. We work together with purpose and conviction to get the right results

OPENNESS

RESPECT

PATIENT FIRST

UNITY

DETERMINATION

Secure Care UK

Our teams are highly experienced in caring for acute and forensic mental health patients as well as patients with learning difficulties, dementia, autistic spectrum, challenging behaviour and older adult care needs. Our clients range from NHS Trusts, CCGs, private hospitals, prisons, the police and local authorities. We also provide bespoke care services to families and individuals.

Our goal is to provide the best care for mental health patients, ensuring at all times our patients are treated with dignity and respect. We have the expertise and experience to handle all mental health situations.

Our Story

Secure Care was started in 2012. At that time there was considerably less awareness of mental health needs outside a hospital environment and in particular the need for specialist care of vulnerable people in crisis, including patients who have been sectioned or need relocating.

In July 2013 Secure Care UK Ltd registered with the CQC, to ensure its operations fully complied with the health and social care regulator. The business operated primarily from its home town of Hastings in East Sussex, serving clients such as Sussex Partnership NHS Trust, but quickly establishing a presence across the whole of the south east serving Sussex, Surrey and Kent clients.

Between 2014 and 2016, the company continued to expand its operations, building up a team of dedicated people experienced in working and caring for mental health patients. In 2017, the company was awarded its first NHS Contracts, providing services to Birmingham & Solihull NHS Trust, Gloucestershire Hospitals NHS Foundation Trust and Lincolnshire Partnership NHS Trust (renewed for a further 2 years in 2020).

In April 2018, Secure Care was awarded the contract to provide services for Hampshire CCG, working for 6 NHS Trusts across the Hampshire area. In this ground breaking contract, Secure Care uses its 24×7 control room as the single point of contact for crisis co-ordination, working with the police, NHS Trusts, and local authorities in caring for mental health patients in crisis across the community. Secure Care also provide suite observation and care services across four Places of Safety in the Hampshire area. This contract accounts for over 2000 patient care episodes per year. This contract has been renewed for a further 2 years in 2020.

In late 2020, Secure Care was awarded the contract for Avon and Wiltshire Partnership Trust, with a requirement of 3000 patient care episodes per annum.